Troubleshooting
| Symptom | Cause | What to do |
|---|---|---|
| A customer is missing from the list, or the app says the customer is not available | The customer has every AI access group Off, is inactive, or you are not assigned to it | Check your assignment in the admin portal. AI access is switched on by a Nuntiq global administrator after the consent form is signed. |
| Allow stays disabled or the page shows a warning | Your role lacks Use AI Configuration Access, or the read permission is not ticked | Ask your partner administrator for the right; keep the read permission ticked. |
| The app can read but every change is refused | The customer has Read only for that group, your role lacks Manage Customer Config, or you did not tick the change permission | Fix the cause, then disconnect and connect again if you need the change permission. |
| The app says the customer has not given AI apps access to a group | That group is Off for the customer | Do the work in the portal, or ask the customer to open the group on a new consent form. |
| The app says a change is made in the portal only | The change touches single sign-on or a supplier bank account | Make that change in the portal; the app can still prepare the rest. |
| The app asks you to sign in again | The connection was disconnected or unused for 30 days | Sign in again from the app. |
| A change set cannot be applied | Someone changed the same configuration after the proposal, or the change set expired | Let the app propose again and read the new diff. |
| Every change is refused with a maintenance message | A platform maintenance window is open | Wait for the end time the app gives. |
Error codes
The app may quote one of these codes from the server.
| Code | Meaning |
|---|---|
customer_not_available | The customer is unknown, not assigned to you, inactive, or has not enabled AI access. |
ai_access_group_off | The customer has not given AI apps access to this group. |
ai_access_group_read_only | The customer allows AI apps to read this group only. |
portal_only | This change is made in the admin portal only. |
mcp_not_allowed | This action is not available to AI apps. |
Still stuck
Tell your Nuntiq contact the environment, the customer number, the time, what you asked and the answer or error the app gave. Do not include secrets or invoice documents.